Licensing, Your Privacy and Contacting Us | Data Protection & Your Privacy
Who We Are
Cosmos Coach Tours Limited (which from now on we will simply refer to as “Cosmos Tours & Cruises”), is one of the world’s leading and largest established coach touring companies and is part of an international group of travel companies, which was established in 1928. Its UK sister companies include: Avro Plc, Monarch Airlines Limited, Archers Tours Limited (also known as Archers Holidays) and Cosmos Holidays Plc.
Why We Collect And Store Your Personal Information
If you are booking a holiday with us, we need your personal details in order to process your booking and to enable us or our suppliers and agents to get in touch with you in connection with your travel arrangements, if required. Similarly, if you are booking a holiday with us or are enquiring about a holiday or are responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer then we need some personal information in order to communicate with you.
We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. Please see below. This information allows us to process your booking, fulfil or pass on any other request you might have.
How We Use The Information You Provide Us With
In Connection With Your Booking
If you are travelling with us we will need to keep your details in case we or our suppliers (such as airlines, accommodation providers and transport companies) and agents need to contact you in respect of your travel arrangements e.g. in an emergency or to inform you of possible changes to your itinerary. As stated above, we may also need to use your details to enable us or our suppliers to properly process your booking. The details we may need to store and use include the names and contact details of party members, credit/debit or other payment details and, where applicable, details concerning any disability, medical condition or dietary requirements (which might disclose your religious beliefs) which might affect the chosen holiday arrangements. We or our suppliers and agents may be required to pass your details on to certain governments or government appointed bodies or agencies in the interests of security or because we are obliged to by law. When you make a booking with us you agree to us storing, using and passing on the information referred to for the reasons stated above. We will of course inform you if there is any further information we require from you during the booking process.
To provide you with information on products and services in the future
When you make a booking, request a brochure or sign up for our e mail updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. We may pass your contact details to our UK sister companies, which are listed above, so that they may contact you with details of the products and services that they offer - please see Who We Are - but we undertake not to pass them to any other third parties for marketing purposes.
Please note: although we are in business to sell holidays, we are also mindful of your privacy. Wherever possible we will endeavour to keep our communications interesting and relevant to you and we also undertake not to bombard you with literature! We will only contact you by email if you have already told us that you are happy for us to do so (e.g. by ticking an “opt-in” box). Unless you specifically ask us not to do so (e.g. by ticking an “opt-out” box) we may communicate with you by phone or by post.
And please don’t worry, we really can take a hint! Whenever we contact you [by e-mail] we will give you the option of opting out of any future communications. Also, if at any time you decide you would rather not receive news, information and offers about the products and services we and our UK sister companies offer you can let us know by writing to: Data Protection, Marketing Department, Cosmos Tours & Cruises, Wren Court, 17 London Road, Bromley, Kent, BR1 1DE.
If you make use of this website then we may track the pages you look at in order that we can optimise the design of the site based on how our customers and enquirers use it.
How We Collect Information
There’s nothing sneaky about the way we collect information – that’s just not our style! We do not collect any information about individuals unless it is provided voluntarily.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org
Do We Share The Information You Provide?
Rest assured: Cosmos Tours & Cruises do not sell your personal details to other companies.
Information you supply to us will be passed to our suppliers and agents only for the purposes of booking your holiday. This may include the transfer of information outside the EEA (European Economic Area) where less stringent rules on data protection may apply. Please see How We Use the Information You Provide Us With.
We may share the personal information you give us with our UK sister companies, such companies you will find listed above under Who We Are. Please also see How We Use the Information You Provide Us With.
How We Keep Your Details Secure
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.
We also have a ‘Firewall’ in place to protect our internal information from the Internet.
If you make payment on-line all of your personal information is encrypted using SSL ("Secure Sockets Layer"). SSL is an industry-standard protocol for encryption over the internet. This prevents your personal information from being read by anyone else. This security layer is 128bit encrypted and protects your personal information from unauthorised access and malicious attack.
If you’re not making a booking and if you don’t require us to send you information then naturally you do not have to provide us with any personal information at all.
Similarly if you decide you would rather not receive news, information and offers about our holidays please let us know in writing to: Data Protection, Marketing Department, Cosmos Tours & Cruises, Wren Court, 17 London Road, Bromley, Kent, BR1 1DE.
You are also generally entitled to ask us about details of yours that we are holding, why we’re holding or processing them and to whom we have disclosed or may disclose them to. To do this, please send a letter to the Marketing Department, Cosmos Tours & Cruises, Wren Court, Bromley, Kent, BR1 1DE. In order to process this information we may charge a small administration fee.
We promise to respond to your request within 40 days of receiving the request in writing along with any applicable fee. There are circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.